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Sr Operations Manager - Inbound

Jonesville, SC, United States

Job Id#:14964

Date published: 17-Apr-2017

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Position Summary:

The Inbound Manager is responsible for the day to day management of Inbound production functions, during a specified shift, at a retail ecommerce fulfillment center, as well as operational performance metrics and customer service deliverables.  The Inbound Manager drives productivity through management of their functional area’s team, made up of multiple supervisors and numerous hourly associates.

Essential Functions/Responsibilities:
  • Manage the performance of multiple fulfillment center production functions, including order picking, consolidating merchandise into orders, order packing, and shipping direct to customers
    • Ensure metrics related to picking efficiency are met; recommend solutions for minimizing pick times and delivery of merchandise to be packed; work to minimize picking exceptions
    • Manage a highly efficient consolidation process to ensure consistent flow or merchandise from picking to packing stages
    • Provide oversight to the packing and shipment process- ensuring that high standards for merchandise presentation, order accuracy, and speed to delivery are maintained
  • Manage implementation of policies/procedures designed to maintain a safe and secure environment, with an emphasis on quality control, safe practices, strict delivery goals, and customer service.
  • Interpret direction from the Production/Wave planning department to manage the execution of the production strategy within assigned shift and area of responsibility
  • Partner with the corresponding Outbound Manager to ensure a smooth flow of merchandise through the fulfillment production workstream,
  • Set daily/shift-specific goals that reflect the overall objectives and SLAs committed to by the greater fulfillment team
  • In partnership with the training and development team; evaluate and assess hourly workers abilities, performance, and assignments.  Recommend reallocation and retraining as necessary.
  • Serve as the primary liaison for members of the support services team; work in partnership to manage execution of support-related tasks (training, safety awareness, production planning) for the manager’s shift/area of responsibility
  • Oversee and support a team of production supervisors tasked with executing specific Inbound production functions; encourage and collect feedback designed to lead to process analysis and improvement; strive for peak operational efficiency within area of responsibility
  • Facilitates effective and timely communication and collaboration within all levels of the fulfillment center production team, as well as various other internal fulfillment support partners to ensure coordination of efforts and the highest level of customer service consistent with building goals.
  • Special projects and other duties as assigned.
  • All employees are expected to be in compliance with government and corporate laws, rules, regulations, policies, and procedures.
Requirements/Qualifications:
  • 2 or more years of applicable experience in one or more of merchandise fulfillment, cross-dock, retail management and/or supply chain experience as an operator with a career path showing increasing responsibility, including managing multiple direct reports
  • Industry experience in Warehousing, Manufacturing, Engineering, or Retail Management
  • Industry experience in Supply Chain, Logistics, eCommerce Fulfillment, Parcel
  • Effective time management in order to meet dynamic goals and deadlines
  • Excellent critical thinking and problem-solving skills
  • Strong organizational, planning, and communication abilities
  • Enthusiastic team leader; efficient delegator that takes a collaborative approach
  • Some occasional travel required
  • Operate standard business equipment, including PC, phone, calculator, etc.
  • Operate specialized computer hardware and software including (but not limited to) Warehouse Management System, Item Database, Yard Management System, etc.
  • Ability to read and understand policies/procedures and communicate them to employees
  • Ability to work a flexible schedule, dictated by dynamic business needs
  • Ability to speak and understand English